Terms of Service

Definitions

In these Terms of Service, the following definitions apply:

• "Company", "we", "us", "our" means Velvet & Vice, an adult entertainment and services business registered and operating in Johannesburg, Gauteng, South Africa.
• "Client", "you", "your" means any individual who accesses our website, makes an enquiry, or books and uses our services.
• "Services" means all products and services offered by us, including but not limited to nude calendar editions, adult toy parties, BDSM equipment and demonstration sessions, and male escort and bachelorette event services.
• "Website" means velvetandvice.co.za and all associated pages and subdomains.
• "Booking" means a confirmed reservation for any of our Services, accompanied by the required deposit or payment.
• "CPA" means the Consumer Protection Act No. 68 of 2008.
• "ECTA" means the Electronic Communications and Transactions Act No. 25 of 2002.

Age Restriction & Eligibility

We reserve the right to request proof of age at any time. If we have reasonable grounds to believe that a person is under 18, we will immediately terminate access to our services and, where a booking has been made, cancel it without liability.

Any person who misrepresents their age to gain access to our services indemnifies us against any and all claims arising from such misrepresentation. The adult who makes the booking on behalf of a group is solely responsible for ensuring that all attendees are 18 years of age or older.

Acceptance of Terms

By accessing our website, submitting an enquiry, confirming a booking, or using any of our services, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms specific to individual services as communicated to you at the time of booking.

These terms constitute a binding agreement between you and Velvet & Vice. If you do not agree to these terms, you must immediately cease use of our website and not engage our services.

In terms of section 11 of the ECTA, an electronic transaction is concluded when the offeree accepts the offer. Your submission of a booking form or payment of a deposit constitutes acceptance of these terms.

Our Services

We offer the following categories of adult services, each subject to specific terms communicated at the time of booking:

• Nude Calendar: Annual limited-edition print and digital photography calendars. All models are consenting adults. Dispatch and delivery terms apply as communicated at point of purchase.
• Adult Toy Parties: Hosted private party experiences for women including product demonstrations, games, and entertainment. Conducted at the client's premises within agreed geographic areas.
• BDSM Equipment & Demonstrations: Sale of premium bondage and BDSM equipment, and optional expert demonstration sessions. All demonstrations are educational, non-explicit, and conducted with a full safety briefing. The client acknowledges that BDSM activities carry inherent risk and accepts responsibility for use of purchased equipment.
• Male Escort & Bachelorette Events: Provision of professional companionship and entertainment services for private events. Services are strictly social companionship and entertainment only. Any other arrangement is outside the scope of our services and strictly prohibited.

We reserve the right to decline any booking or enquiry at our sole discretion, without obligation to provide reasons.

Booking & Confirmation

A booking is only confirmed upon:

• Receipt of your completed booking form or written confirmation via email or WhatsApp; and
• Payment of the required deposit (typically 50% of the total booking value, unless otherwise agreed in writing).

Until both conditions are met, no booking is considered confirmed and we cannot guarantee availability. We will provide written confirmation of your booking, including the date, time, service, and total cost.

It is your responsibility to ensure that all booking details provided are accurate. We are not liable for any loss arising from incorrect information provided by you at the time of booking.

Pricing & Payment

All prices displayed on our website are quoted in South African Rand (ZAR) and are inclusive of Value Added Tax (VAT) where applicable, unless otherwise stated.

We reserve the right to amend our pricing at any time without prior notice. However, once a booking has been confirmed with a deposit, the agreed price will be honoured.

Payment terms:

• A deposit of 50% of the total booking value is required to confirm a booking, unless otherwise agreed in writing.
• The remaining balance is due no later than 24 hours before the event or service date, unless alternative arrangements have been confirmed in writing.
• Calendar and digital product orders are payable in full at the time of purchase.
• Payment may be made by EFT (Electronic Funds Transfer), credit/debit card via our payment provider, or via other methods as communicated.

In terms of section 43 of the ECTA, our full payment and ordering process, including item descriptions, pricing, and payment confirmation, is provided on our website and in confirmation communications.

Cancellation & Refund Policy

All cancellations must be communicated to us in writing via email or WhatsApp. Verbal cancellations will not be accepted. The following cancellation policy applies to event-based services (parties, demonstrations, and escort events):

For calendar and digital product orders: once dispatched or delivered, no refunds will be issued unless the product is defective or not as described. Defective product claims must be reported within 7 days of receipt.

In terms of section 56 of the CPA, if a product is defective, you are entitled to a repair, replacement, or refund at your election.

Where we cancel a booking due to circumstances within our control, you will receive a full refund of all amounts paid. We are not liable for any consequential losses arising from such cancellation.

Client Conduct & Responsibilities

By booking and using our services, you agree to the following conduct obligations:

• You will treat our staff, contractors, and companions with respect and dignity at all times.
• You confirm that all attendees at any event you book are 18 years of age or older.
• You will not engage in, encourage, or solicit any unlawful activity in the course of receiving our services.
• You will not engage in any physical contact with our staff, companions, or hosts that is not explicitly agreed upon and within the scope of the service booked.
• You acknowledge that BDSM and bondage activities carry inherent physical risk and accept full responsibility for safe and consensual use of any equipment purchased or demonstrated.
• You will provide accurate venue and logistical information when booking event services.
• You will not record, photograph, or share images or video of our staff, companions, or hosts without their explicit written consent.
• You will not solicit personal contact details or off-platform arrangements from our companions or staff.

We reserve the right to immediately terminate any service or event where a client's conduct is abusive, threatening, unlawful, or in breach of these terms. In such cases, no refund will be issued.

Indemnity & Limitation of Liability

To the maximum extent permitted by South African law:

• We are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our services, including personal injury arising from the use of BDSM equipment.
• Our total liability to you for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
• We do not exclude or limit liability for death or personal injury caused by our gross negligence, or for any other liability that cannot be lawfully excluded under the CPA or applicable South African law.

You indemnify us against any loss, claim, damage, or liability (including legal costs) arising from: your breach of these terms; your misrepresentation of your age or the age of attendees; unlawful conduct on your part; or damage caused to our property or personnel by you or your guests.

Intellectual Property

All content on our website, including but not limited to text, images, photography, design, logos, and branding, is the intellectual property of Velvet & Vice or its licensed suppliers and is protected by South African copyright law and international intellectual property conventions.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on our website without our prior written consent.

Calendar images and digital content purchased by you are licensed for personal use only. Commercial use, redistribution, or sharing of purchased content is strictly prohibited.

Website Use & Prohibited Conduct

In using our website you agree not to:

• Access the website if you are under the age of 18
• Attempt to gain unauthorised access to any part of our website or systems
• Introduce malicious code, viruses, or disruptive data to our website or systems
• Use our website for any unlawful purpose or in violation of any applicable law
• Harvest, scrape, or collect personal information of other users or our staff
• Impersonate any person or entity or misrepresent your identity
• Submit false or misleading enquiries or bookings
• Use our website in any manner that could damage, overburden, or impair its operation

We reserve the right to restrict or terminate your access to our website at any time without notice if we reasonably believe you have breached these terms.

Disclaimer of Warranties

Our website and services are provided "as is" and "as available", without any express or implied warranties, except as required by the CPA and other applicable South African legislation.

We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use our website at your own risk.

We make reasonable efforts to ensure the accuracy of information on our website, but do not warrant that all information is current, complete, or error-free. We reserve the right to correct errors or omissions at any time.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By agreeing to these terms, you also agree to the terms of our Privacy Policy.

We are committed to protecting your privacy and processing your personal information in accordance with POPIA. Please review our Privacy Policy for full details of how we collect, use, and protect your information.

Complaints & Dispute Resolution

We are committed to resolving any complaints or disputes fairly and promptly. In terms of section 69 of the CPA, you have the right to refer unresolved disputes to:

• The National Consumer Commission (NCC): www.thencc.gov.za
• The Consumer Goods and Services Ombud (CGSO): www.cgso.org.za
• A consumer court in the province where the transaction took place

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If no resolution is reached within 30 days, either party may pursue remedies available under South African law.

Any legal proceedings shall be conducted in English and heard in the courts of the Gauteng Division, Johannesburg, subject to your rights under the CPA.

Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from or in connection with these terms shall be subject to the jurisdiction of the South Gauteng High Court, Johannesburg, subject to any mandatory consumer protection provisions that grant you rights in your local jurisdiction.

Nothing in these terms excludes or limits your rights as a consumer under the Consumer Protection Act No. 68 of 2008 or any other applicable South African legislation.

Amendments to These Terms

We reserve the right to amend these Terms of Service at any time. Amended terms will be posted on this page with an updated "Last updated" date. Your continued use of our website or services following any amendment constitutes acceptance of the revised terms.

Where amendments materially affect your rights or obligations as a client with an existing confirmed booking, we will notify you of the changes before they take effect in relation to your booking.

It is your responsibility to review these terms periodically to stay informed of any changes.

Contact Information

In terms of section 43 of the ECTA, we are required to provide the following information: